Frequently Asked Questions

Can I re-order a case with the same design if I get a new phone, break it, or lose my old one?

Yes of course! You will only be charged the amount that it costs to print + ship it rather than the full price for the design. Just go to "re-order case" under the shop tab! I unfortunately can't afford to cover the costs of sending people new cases when they break them so please treat your phone + case with care. 

 

Do you send a draft before you print the case?

Yes, always! I send a draft to the email address you ordered with so we can make changes prior to printing! If you notice that it's been 2-3 weeks with no email, please check your spam folder :)

How long does it take you to send a draft after I order?

Typically it takes me between 2-3 weeks to send out a draft from the date the order is placed. I draw up the icons, choose fonts + colors, arrange everything to fit the template for your specific phone, then add in the sparkles+stars - so each case takes me quite a while to finish! 

 

Can I place an order and then cancel it after you've drawn up the design if I'm not happy with it?

There are many photos of my cases on instagram & my website so you can get an idea of what the cases look like. Each case takes me a while to draw + organize the icons, so please don't order if you are unsure!

 

Can you make a photograph into a cartoon as part of the design?

As of now, I'm not drawing photos of people/family/friends. It unfortunately adds a lot of time to an already long process and I would like to offer a shorter waiting period for designs.

 

Can you draw a photo of my pet?

Yes! After you order, please email a clear photo of your pet’s face to hello@alyssapangione.com and include your name.

I forgot to add my apartment number, an icon that I wanted, need to change my phone size, etc.

No problem! Please just remind me of whatever changes you made to your order again when I send you your draft! It's super hard for me to keep track because I can't edit orders on my end.

 

Do you offer discounts for large orders?

Of course! Please contact me via email to discuss discounts hello@alyssapangione.com